Troubleshooting

Fixes for the most common errors.

"irm is not recognized"

irm and iex only exist inside PowerShell, so they fail in Command Prompt. Use the Windows command from Installation. It starts PowerShell for you and works in both Command Prompt and PowerShell.

ask: command not found

On Ubuntu run source ~/.bashrc or open a new terminal. On Windows open a new terminal if the same window does not see it. As a last resort, re-run the installer.

Not logged in

Run ask login. This also happens after your PIN was changed or reset, or after an administrator disabled and re-enabled the account.

Too many failed attempts

Wait for the number of minutes shown. If it keeps happening and you are sure of the PIN, ask the administrator to reset it.

AI provider error

The model provider rejected the call. Administrators should check that DEEPSEEK_API_KEY is valid and the provider account has balance. The question is not counted against the member.

Scripts blocked on Windows

Some managed machines block PowerShell scripts. Use curl directly, which needs no install:

curl.exe -sN https://your-domain/api/chat -H "x-key: YOUR_TOKEN" -d "your question"